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Water Damage

Dropped Your Phone in Water? Do This Immediately

Liquid damage is one of the most time-sensitive repair situations there is. Corrosion can start within minutes of exposure, so what you do in the first few minutes genuinely affects the outcome.

1. Power it off immediately

If your phone is still on, turn it off right away. A powered device is far more likely to short internally when liquid is present than one that's been shut down.

2. Don't charge it

Plugging in a wet device is one of the fastest ways to cause permanent, unrepairable damage. Leave it unplugged until a technician has assessed it.

3. Skip the rice

It's a popular tip, but rice doesn't actually pull moisture out of the internal components the way people assume, and it does nothing to prevent the corrosion that's already starting. Time spent waiting on rice is often time better spent getting the device to a technician.

4. Don't shake it or blow into the ports

Shaking can push liquid deeper into the device, and blowing into ports can force moisture further in rather than out. Just power it down and leave it alone until you can bring it in.

5. Bring it in as soon as you can

The sooner a device gets a professional internal cleaning, the better its odds of a full recovery. We start every water damage case with a free, honest diagnosis — including cases where full recovery isn't possible — so you know exactly where things stand before any work begins.

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